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Glenn Ziliottos Resume

Summary

In my career so far, I have been exposed to different types of work. I have been a Nightfill Associate at Big W Wagga Wagga, under the watchful eye of the Night Manager Cherrie Simmons. There I was responsible for such things as stocktakes and the building of action isles, all while maintaining a positive disposition. Then there is my current job, Senior Technician at Australian Associate Engineering Company: Computers and Comms (better known as AAEC). This position has provided me with such skills in:

  • Communication.
  • OH and S.
  • Creating organisational documents and guidelines.
  • Problem solving.
  • Team management.
  • Project management.
  • Technical expertise.

I believe that in todays Information Technology Industry, it is just as essential to have on the job experience as it is to have a formal qualification, such as a University Degree.

February 2005 - Present - AAEC: Computers and Comms - Wagga Wagga, N.S.W

Senior Technician

  • Increased sales by 10% on previous Senior Technician.
  • Performed P.C troubleshooting and repairs, both in workshop and onsite.
  • Provided customer service in person and over the phone.

August 2004 - February 2005 - Big W Wagga Wagga, N.S.W

Nightfill Associate

Activities performed while I was employed as a Nightfill Associate under Big W Night Manager Cherrie Simmons include:

  1. Replenishing stock.
  2. Implementing stock rotation procedure.
  3. Present stock to Planogram specifications.
  4. Accurately mark prices and perform price checking.
  5. Perform E.A.S tagging.
  6. Undertake stocktake.
  7. Manage Overshelf filling.
  8. End / Action Aisle building.
  9. Ensure that stock is not damanged and is on show within 24 hours according to Planogram Guidelines.
  10. Maintain price integrity.
  11. Project a profesisonal image by maintaining a neat and tidy appearance.
  12. Maintain a positve disposition.
  13. Assist colleagues when required.
  14. Ensure personal punctulality.
  15. Communicate effectively and with other team members.
  16. Identify continuous improvement ideas and share with the Nightfill Team leader.
  17. Adhere to OH and S regulations and guidelines.

January 2003 - Wagga City Computers - Wagga Wagga, N.S.W

Volunteer Workplacement

  • Assisted Store Ower Gary Xureb.
  • Assisted Technical Manager Arthur Brooks.
  • Performed basic technical P.C troubleshooting and repairs.

May 2002 - Wagga Wagga High School - Wagga Wagga, N.S.W

H.S.C Workplacement

  • Assisted Head Teacher Information Technology Gregory Robinson.
  • Performed basic technical P.C troubleshooting and repairs.

October 2001 - Wagga City Computers - Wagga Wagga, N.S.W

H.S.C Workplacement

  • Assisted Store Owner Gary Xureb.
  • Assisted Technical Manager Arthur Brooks.
  • Performed basic technical P.C troubleshooting and repairs.

November 2000 - RAAF - Wagga Wagga, N.S.W

Work Experience

  • Watched the day to day running of BISC.
  • Performed minor basic technical P.C troubleshooting and repairs.

Education

2002 - Mt. Austin High School - Wagga Wagga, N.S.W

Ascertained Board Of Studies N.S.W Higher School Certificate. Subjects completed:

  • 2 Unit Business Studies.
  • Standard English.
  • 2 Unit Information Technology.
  • 2 Unit Information Processes and Technology.
  • General Mathematics.
  • 3 Unit Software Design and Development.
  • Board Of Studies Certificate II in Information Technology (Full Competency).

Awards Received While Attending Mount Austin High School

  • Mount Austin High School Principals Award (Level 8).
  • Mount Austin High School Leading Teachers Award (Level 7).
  • Mount Austin High School Deputy Principals Award (Level 6).
  • Mount Austin High School Level 5 Award.
  • Year 10 Outstanding Industry Award.
  • Mount Austin High School Achievement Award (received 5 times, 4 times in 2000).
  • Mount Austin High School Industry Certificate for year 9 Science.
  • Mount Austin High School Social Sciences Achievement Award.
  • Mount Austin High School Principals Award
  • Mount Austin High School Social Sciences Department 1997 Geography Championships High Distinction Award (1st Place).
  • Mount Austin High School Certificate Of Merit Year 7 History.
As part of my Board of Studies: Certificate II in Information Technology, I completed the following modules
Year: Code: Name:
Year: Code: Name:
2002 ICAITS014B Connect Hardware Peripherals
2002 ICAITS015B Install Software Applications
2002 ICAITS017B Maintain System Integrity
2002 ICAITTW001B Work effectively in an Information technology environment
2002 ICAITTW002B Communicate in the workplace
2002 ICAITU004B Apply occupational health and safety
2002 ICAITU005B Operate computer hardware
2002 ICAITU006B Operate computing packages
2002 ICAITU007B Maintain equipment and consumables
2002 ICAITU012B Design organisational documents using computing packages
2002 ICAITU013B Integrate commercial computing packages
2002 ICAITD003B Receive and process oral and written communication
2002 ICAITS010B Apply problem solving techniques to achieve organisational goals
2002 ICPMM11BA Identify components of multimedia
2002 ICPMM63BA Access the Internet

Copyright Glenn Ziliotto 2005

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