Portfolio

Jacob Carey

Data & Reporting Analyst | Bachelor of Science

Profile Shot

About

Moving down to Melbourne from the Mid North Coast of New South Wales, I began studying part-time wilst working full-time in 2014. My degree originally started at Monash, however, I transferred to Charles Sturt University at the beginning of 2015 to purse a major in Mathematics and a double minor in Statistics and Computer Science.

Whilst studying I have been working full time for Bupa Health Insurance in a number of roles, where I have been able to apply a combination of skills developed through Charles Sturt to excel as an analyst. Recently I secured a role as a Data & Reporting Analyst which allows me to apply my knowledge of programming, probleming solving and interpretation of analytics to deliver KPI and delivery reporting.

Career

My professional working career began with Bupa in 2013, whom I am still working with now. A breif history of the titles of roles and length of employment are listed below:

Data & Reporting Analyst: October 2019 - Present

A newly created role where I am responsible for working with Health Services customers, primarily the Australian Defence Force, to execute operational and KPI contract reporting

Broker Partnership Analyst: November 2018 - October 2019

As a Broker Partnership Consultant I am required to maintain a close working relationship with our Brokers to ensure the ongoing renewal and potential growth of their client portfolio. This is completed by ensuring that the any enquiries are answered with excellent written and/or verbal responses, proactive approaches to potential issues, and transparency when reacting to an unforeseen circumstance.

Junior Business Analyst: June 2017 - November 2018

Bupa Wellness is a subsidiary of Bupa Australia which focuses on employee well-being. As a Business Analyst my day to day duties were to ensure the continued functionality of Bupa Wellness Systems and processes. Liaising with IT and management, I acted as a centre point for communications relating to any changes and/or updates to systems and processes and associated process documentation.

Broker Partnership Consultant: October 2014 - June 2017

I was asked to re-establish positive working relationships with our largest broker as they had been subject to years of poor customer service, inaccurate billing, inaccurate commissions reporting and eight day turn around on email inquiries. This role embraced my passion as a problem solver and perfectionist to transform the relationship with the broker which would ensure that they stayed with Bupa and we maintained their $60 million portfolio.

Customer Service Representative: June 2013 - October 2014

Provided exceptional customer service to handle escalations and maintain Bupa's image as a Health Insurance Leader

University

Beginning my studies in 2014, I started off my Bachelor of Science at Monash university and then moved to Charles Sturt University as it alloud me to major in mathematics. Whilst completing this major, I am also completing a double minor (Statistics and Computer Science).

My studies will be completed in 2020, where I plan continue my career as a Data and Reporting Analyst, and eventually move into the field of Data Science.

The table below displays my progress at Charles Sturt University thus far, which has then been translated into a chart, comparing the grade of the course against the GPA:

Course CodeCourse NameGrade
MTH101Computer Aided Mathematics 1Transfer Credit
MTH102Computer Aided Mathematics 1Transfer Credit
BIO100Concepts of BiologyCreidt
SCI101What is ScienceCredit
MTH203Numerical MethodsDistinction
SCI201Science in Modern SocietyCredit
PHY107Engineering PhysicsCredit
STA201Scientific StatisticsDistinction
STA427Advanced Statistical ModellingPass
MTH307Mathematical ModellingPass
STA308Exprerimental Design & AnalysisCredit
MTH220Ordinary Differential EquationsPass
MTH219Linear AlgebraCredit
ITC106Programming PrinciplesHigh Distinction
ITC211Systems AnalysisCredit
MTH218Multivariable CalculusPass
ITC161Computer SystemsDistinction
MTH328Complex AnalysisCredit
ITC212Internet TechnologiesTBC
MTH418Topcis in CalculusTBC

GPA Chart


Projects & Accomplishments