My name is Srinadh Vemuri. I'm 27 year old. After finding my interest, I joined in IT industry and with no surprise I worked for 2.6 years as Software Engineer before joining for Master’s program in Charles Sturt University.
I endeavour to be part of the team which displays committed standards. Additionally, I would be a key asset for the position with my other essential skills and qualities that I have developed through study and various wok experience. I am a graduate student with masters in IT from Charles Sturt University, and also got some working experience not only on programming but also necessary teamwork, communication, organizational and technical skills that are continually developed thorough my career
I believe in success through hard work & dedication. I am fun loving, down to earth and very much optimist with good sense of humour.
-> Multi tasked several roles including technical support and fault solutions
-> Performing walk-through for providing support and issues related to devices
-> Conducted root cause and statistical analysis to identify problems
-> Developed standard and custom reports using One Note and MS Excel for daily, weekly and summary reports
-> Working on knowledge Base (KB) and updating with new solutions
-> Enhanced communication skills through liaising with colleagues and all levels of management
-> Learned to work effectively in a fast-paced environment through multitasking
-> Developed communication skills through delivering professional customer service
-> Promote the products in achieving beyond the targets
-> Demonstrated strong work ethic by always being punctual and working overtime when needed
-> Adherence to safety, health and environment policies
-> Level 1 support/ Contractor
-> Handling phone requests, troubleshooting and resolving the issues over the phone through investigating, diagnosis and remotely logged into users system
-> Logging service requests or incident requests and solving them using enterprise Toolset or escalating to next level of support
-> Adherence to ITIL standards
-> Working with SCCM, Active Directory, RSA authentication, SCADA, Citrix, and O365
-> Developed software solutions by researching needs; conferring with users
-> Studying system flows, data usage and work processes; investigating problem areas;
-> Software Development Life Cycle (SDLC)
-> Involved in every phase of Software Development Process (SDP) and System Documentation
-> Coding of DAO layer using JPA
-> Involved in client-side (UL) validations of the system
-> Attended meetings with Client and coordinate with team to resolve project issues
Masters in Information Technology in 2018 (Distinction).
Graduated Bachelors from Amrita Sai Institute (ASSIST) in 2013(72%).
* Working experience including SCCM, AD, RSA, O365, Citrix
E-mail : Srinadh.email@example.com