Contact us
Let's Cook Together
Contact : 28828826
Address : 28 King's Road, 18/F, Main Tower, Hong Kong
Email : admin@letcooktogether.com
web site : csusap.csu.edu.au/~tlau08
TERMS AND CONDITIONS
Privacy PolicyAs a responsible utility company, Let’s Cook Together is firmly committed to a set of business principles and ethics that help drive our company forward. One of these principles is respect for people and privacy and that begins with how we respect and protect the personal data we receive. To preserve the confidentiality of your personal data provided to us, we maintain the following data privacy principles:
1. We only collect personal data that we believe to be relevant and required to conduct our business.
2. We will not disclose your personal data outside Let’s Cook Together unless we have your consent or are required by law.
3. We aim to keep your personal data accurate and up-to-date.
4. We maintain appropriate security systems designed to prevent unauthorized access to your personal data. Privacy Practices
Personal Data We Hold
There are several broad categories of personal data held by Let’s Cook Together:
Customer records are kept for the purposes of providing services, facilities and goods to our customers; opening, maintaining and terminating accounts; processing payments and billing; responding and following up on customer inquiries, gaining an understanding of customers' energy needs, researching and developing products, conducting customer surveys and direct marketing activities.
Personnel records are kept for human resources administration purposes such as managing the recruitment, hiring, payroll, appraisal and termination of personnel of Let’s Cook Together.
Contractor records are kept for the purposes of engaging, managing, monitoring and appraising our professional relationships with contractors and their staff who provide services to Let’s Cook Together.
Other records that contain personal data held by Let’s Cook Together include records of our business partners, officers, shareholders, visitors and members of the public, and other operational and administrative records that contain personal data. Transfer of Personal Data
Let’s Cook Together will disclose personal data when required to do so by law, for example, in response to a court order or a law enforcement agency's request.
Let’s Cook Together may transfer your personal data to third parties such as employees, related companies, including subsidiaries and associated companies within the Let’s Cook Together Group, joint venture partners, agents, independent contractors, business associates and service providers, as necessary for any of the purposes stated above. Where personal data is provided to third party organizations, the personal data will only be transferred to such third parties that respects privacy and are under a duty of confidentiality to the Let’s Cook Together Group.
Accuracy of Personal Data
Let’s Cook Together has certain procedures in place to maintain personal data at a reasonable level of accuracy, completeness and relevancy for the purpose for which the personal data is to be used. Let’s Cook Together aims to keep your data accurate and up-to-date. However, we rely on you to disclose all material information to us and to inform us of any errors or changes in such information. Individuals may amend their personal data, as appropriate, set out in "How You can Access or Correct Your Data" section below.
Retention of Personal Data
Let’s Cook Together policy is to retain personal data for no longer than is required to fulfill the purpose (or any directly related purpose) for which the data was to be used, subject to legal, statutory and regulatory requirements mandating the retention of data.
Security of Personal Data
Let’s Cook Together has put in place appropriate physical, electronic, and managerial procedures to safeguard and help protect personal data against unauthorized or accidental access, processing, erasure or other use.
Direct Marketing Activities
If you prefer for your personal data not to be used for the purposes of direct marketing activities, please send an email, along with your name to our Data Protection Officer notifying us that you do not wish your personal data to be used for such purposes.
Personal Data Collected Through this Website
We may collect personal data through your use of this website such as name, gender, age, telephone number and email address. Certain information about your computer may also be collected when you visit this website, such as the type of the Internet browser and operating system you are using and the domain name of your Internet service provider. You are not required by law to provide your personal data. However, Let’s Cook Together may not be able to provide you with the services, facilities and goods you may require unless you provide the personal data sought from you.
Use of Personal Data Collected Through This Website
The Let’s Cook Together Group uses the personal data collected through this website primarily for supplying to you the services, facilities and goods you require; to respond to your inquiries; to gain an understanding of your energy needs; to perform statistical analysis, analysis of website usage or customer requirements; direct marketing activities; and to notify you of any changes to this website or our services which may affect you.
Access and Correction of Your Data
You can update or correct your personal data by sending an email request to our Data Protection Officer. The Let’s Cook Together Group will take reasonable steps to verify your identity before granting access or making corrections to your personal data to protect your privacy and identity.
We may change this Privacy Policy Statement from time to time. We encourage you to check this Privacy Policy Statement occasionally to ensure that you are aware of the most recent version. Personal Information Collection Statement
Let’s Cook Together is committed to protecting your privacy. Set out below is information that explains our practices about the way your personal data are collected and used. Personal Data We Hold
Personal data held by Let’s Cook Together include information such as your name and address which were collected from you directly and also information such as detailed metering data and payment records that were gathered during the course of your dealings with Let’s Cook Together. Purpose of Collection
Let’s Cook Together may use the personal data held by us for the supply of electricity to you and any directly related purposes. Let’s Cook Together may also use such personal data:
• to open, maintain and terminate accounts
• to supply you with services, facilities and goods you requested
• to respond to and follow up on your enquiries
• to process billing, payments and sales orders
• to conduct customer surveys
• to conduct research and perform statistical analysis
• to enable you to better understand your energy usage
• to gain an understanding of your energy needs
• to provide energy services, hints and tips on energy conservation
• to notify you of changes to our services that may affect you
• to develop new products and services
• to conduct direct marketing activities
You may choose whether or not to provide us with personal data. However, in the absence of the personal data that were at the time of collection either indicated as mandatory or not indicated as optional, Let’s Cook Together may only be able to offer you limited services, facilities or goods you require. Access and Correction of Personal Data
You have a right to request access to, and the correction of, your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486). Requests for access and correction should be made by e-mail and addressed to our Data Protection Officer or by letter. Disclaimer
The information contained in the Let’s Cook Together Group website has been prepared solely for the purpose of providing general information about some of the operations, services and activities of the Let’s Cook Together Group. The Let’s Cook Together Group has taken care in the preparation of the content of this website but does not have responsibility to update it. Information presented is believed to be reliable but is subject to change at any time and without notice. You agree and understand that the information, material, service and software available in the Let’s Cook Together Group website is provided on an "as is", "as available" basis without warranties of any kind (express or implied). In particular, no warranty or representation regarding accuracy, timeliness, reliability, completeness, freedom from computer virus, security, non-infringement, merchantability or fitness for a particular purpose is given in conjunction with such information, material, service or software. To the extent permitted by law, the Let’s Cook Together Group disclaims all warranties (express or implied) of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded. This web site may contain forward-looking statements. You can identify these statements by the fact that they do not relate strictly to historical or current facts and may include words such as "anticipate", "believe", "intend", "plan", "expect" or similar words. Although the Let’s Cook Together Group believes it has been prudent in its plans and assumptions, there is no assurance that any indicated result will be realized. Let’s Cook Together Group disclaims any intention or obligation to update forward looking statements. Communication over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet. The Let’s Cook Together Group is not liable for malfunctions in communication facilities that may affect the accuracy or timeliness of the messages you send or receive. The Let’s Cook Together Group does not guarantee that such messages shall be completely secure. The Let’s Cook Together Group shall take reasonable precaution to maintain the confidentiality of information received by it but does not accept responsibility for breach of confidentiality. The Let’s Cook Together Group will not be responsible for any damage incurred by you as a result of any delay, deletion, loss, diversion, alteration or corruption of any message either sent to or received from the Let’s Cook Together Group over the Internet. Any software downloaded from the Let’s Cook Together Group website is at your own risk. The Let’s Cook Together Group neither assumes nor accepts liability for any loss, damage (whether direct or indirect) howsoever caused, as a result of any computer virus, software 'bomb' or similar item or process. If you are a registered Let’s Cook Together Online user, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. The Let’s Cook Together Group website may contain links to third party websites which are not under the control of the Let’s Cook Together Group. The Let’s Cook Together Group does not indicate expressly or impliedly any endorsement, approval, recommendation or preference of or for those third party websites or the products and services provided on them. Any use of or access to those third party websites or their products and services is solely at your own risk. The Let’s Cook Together Group shall, under no circumstances, be responsible for any direct, indirect, consequential or special loss or damage arising out of the use of the Copyright Statement
This copyright is, by the application of international conventions, protected under the laws of many other countries. Except for the sole purpose of viewing, printing, accessing or using the website for your own purposes, no part of this website may be reproduced or copied, modified or transmitted in any form or by any means unless with the written permission of the Let’s Cook Together Group. Users are responsible for complying with all applicable copyright laws and are not permitted to frame this website nor link a page other than the home page without the express written permission of the Let’s Cook Together Group. The Let’s Cook Together Group recognizes that press agencies and journalists may wish to use images from this website. Downloading and use of images from this website for journalistic purposes are permitted on the conditions that where the image(s) is used in any publication the: source of the image(s) is clearly identified; and images are not altered, edited, or deformed in any way or sold for profit. By permitting users to download and use images from this website, Let’s Cook Together Group shall not be deemed to be granting any license to these users.
